Quality is a state of mind at JETLAQUE

JETLAQUE sees Quality as more than just a requirement imposed by the market, a matter of administrative certification or a mere commercial argument: it has chosen to make it an central integral part of its day-to-day operations.

To achieve this, with the highly professional help of HPC Consulting, the company has introduced a system of dealing with problems named “JPS” for “Jetlaque Problem Solving”.

This system allows the 3 organisational levels in the company (AWGs (Autonomous Work Groups, APUs (Autonomous Production Units) and Site) to report and resolve their own incidents on a day-to-day basis, without interfering with the work of the other levels.

Consisting of a set of daily and weekly rituals, visibility and display requirements regarding the problems that arise, escalation rules and problem solving tools, JPS enables us to resolve day-to-day issues without disrupting the organisation. The aim is ultimately to guarantee our customers’ consistent production quality.

Principles of JPS (JETLAQUE PROBLEM SOLVING)

To guide performance day to day and to deal with the problems that arise in order of priority as a team and at the right level of management
To facilitate the value-added flows throughout the production process
To speed up decision-making by implementing organised routines at all levels, from the autonomous production team to top management, and including the support departments
To encourage teams to take on more responsibility and be more autonomous
To manage upward and downward communication in order to maintain motivation and the involvement of operational staff

Les performances au quotidien basée sur les JPS

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